Refund policy

Return & Refund Policy for MAYKOU BEAUTIFUL

Last Updated: 10/23/2026

Thank you for shopping with MAYKOU BEAUTIFUL. We make small-batch skincare products including tallow balms and botanical oils, and we want you to love what you put on your skin.

Because our products are personal care items, we follow hygiene-based return rules as outlined below.

1. Return Window

You have [30] days from the date of delivery to request a return or refund.

Requests made after [30] days cannot be accepted.

2. Eligibility

Product Condition Eligible?
Unopened, unused, and sealed in original packaging Yes - Full refund
Opened / lightly used and you had a reaction or are dissatisfied Yes - Case-by-case: contact us within [14] days of delivery for review. See Allergy note below.
Opened and more than 50% used No
Final sale, opened gift sets, or free samples / gifts with purchase No
Damaged in transit, defective, or wrong item received Yes - Always covered. Contact us within [14] days with photos.

To be eligible, items must be purchased directly from our Shopify store: MAYKOU BEAUTIFUL. We cannot accept returns for products purchased from third-party retailers.

3. What Is NOT Considered Defective

Because we use natural, minimally processed ingredients, the following are normal and not eligible for defect returns:

  • Natural scent, color, and texture variation between batches of tallow balm and botanical oils
  • Melting / softening during shipping in warm weather. Tallow balm may melt and re-solidify with a different texture or graininess. This does not affect safety or use. Place in a cool place to firm up.
  • Separation or cloudiness of oils. Shake gently before use.

If your balm arrives melted, contact us and we will advise - we do not require you to ship melted product back.

4. Allergy & Sensitivity Note

Our products contain animal-derived (beef tallow, beeswax if applicable) and plant-derived ingredients, essential oils, and nut/seed oils.

  • Please review the full ingredient list on each product page before purchase.
  • We recommend a patch test on a small area of skin before full use.
  • If you experience irritation, stop use immediately and contact us. We review sensitivity claims case-by-case and may offer a store credit, replacement, or partial refund for lightly-used product. A doctor's note is not required.

We cannot be responsible for individual allergies or sensitivities to disclosed natural ingredients.

5. How to Request a Return

  1. Email us at: MKUBXIONG@GMAIL.COM with:
    • Order number
    • Item(s) you want to return and reason
    • Photos if damaged, defective, or incorrect
  2. We will respond within [1-2 business days] with approval and return instructions.
  3. Do NOT send products back without prior approval.

6. Refunds

  • Once your approved return is received and inspected, we will notify you.
  • Approved refunds will be issued to your original payment method within [5-10 business days].
  • Shipping charges are non-refundable, except when the error is ours.
  • If you received free shipping on an order over $100 and your return drops you below that threshold, standard shipping will be deducted from your refund.

Shopify Payments, Shop Pay, PayPal, etc. may take additional time to post to your account.

7. Exchanges

We replace the following without requiring a return in most cases:

  • Damaged, broken, leaking, or melted beyond use
  • Wrong product or shade/scent sent

Contact us with photos and we will ship a replacement or issue store credit at no extra cost to you.

If you want a different scent or product, please request a refund/store credit and place a new order.

8. Return Shipping

  • For non-defective returns (change of mind, unopened): Customer is responsible for return shipping costs.
  • For our error (damaged/defective/wrong): We will provide a prepaid return label or replacement without a return.

We recommend using trackable shipping. We are not responsible for returns lost in transit.

Return to: [MAYKOU BEAUTIFUL / Returns] [2202 CR 419, EUCHA, OK, 74342]

9. Canceled & Unclaimed Orders

  • Orders can be canceled for a full refund within [12 hours] of purchase, before fulfillment. Email us immediately.
  • Once shipped, the order is subject to the return policy above.
  • Refused or unclaimed packages returned to us will be refunded for product cost minus original and return shipping.

10. Contact Us

Questions about returns or refunds?

  • Email: MKUBXIONG@GMAIL.COM